Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of OffiTalk, including its website, applications, dashboards, communication tools, customer engagement features, loyalty functionality, analytics, integrations, and related services.

OffiTalk is a product of Offiql Technologies Private Limited ("Offiql Technologies", "Company", "we", "us", or "our").

By creating an account, purchasing a subscription, accessing the platform, or using any OffiTalk service, you agree to be bound by these Terms.

If you are using OffiTalk on behalf of a business or organization, you confirm that you have the authority to accept these Terms on behalf of that business or organization.

For purposes of these Terms, the following definitions apply:

• "OffiTalk" means the software platform, website, applications, features, integrations, and services provided under the OffiTalk brand.
• "Company" means Offiql Technologies Private Limited.
• "Customer" means the business, organization, or individual purchasing or using OffiTalk.
• "Authorised User" means an individual permitted by the Customer to access or use the Customer’s OffiTalk account.
• "Customer Data" means information uploaded, entered, imported, generated, or otherwise submitted by the Customer or its Authorised Users through OffiTalk.
• "End Customer" means a customer or other person whose information is entered or processed by a Customer through OffiTalk.
• "Third-Party Services" means services, platforms, APIs, communication providers, payment providers, software, or integrations operated by third parties.

OffiTalk provides software tools designed to help businesses manage customer information, billing, customer engagement, loyalty, communications, analytics, automation, and related business workflows.

Features may include customer management, conversations, messaging automation, billing and POS functionality, sales workflows, loyalty and reward programs, feedback collection, analytics, team management, integrations, and automated business workflows.

We may add, modify, suspend, restrict, or remove features from time to time as the service develops.

You are responsible for providing accurate and complete information when creating and maintaining your account.

You are responsible for maintaining the confidentiality of your login credentials, controlling access to your account, managing Authorised Users, and maintaining appropriate permissions.

You are responsible for activity conducted through your account unless caused by circumstances for which applicable law makes Offiql Technologies responsible.

If you believe your account has been accessed without authorization, you should notify us promptly.

You may provide customer names, mobile numbers, email addresses, transaction information, purchase history, preferences, feedback, loyalty information, communication history, and other business information through OffiTalk.

You retain ownership of your Customer Data. You grant Offiql Technologies the limited rights necessary to host, store, process, transmit, secure, maintain, and otherwise handle Customer Data for the purpose of providing and operating OffiTalk and related services.

You represent and warrant that you have the necessary rights, permissions, notices, and lawful basis to provide Customer Data to OffiTalk.

You must not upload or process information through OffiTalk where doing so would violate applicable law or the rights of another person.

OffiTalk may integrate with third-party communication and social platforms, including WhatsApp, Meta, messaging providers, payment providers, analytics services, and other third-party platforms.

Your use of third-party platforms remains subject to their respective terms, policies, developer requirements, messaging rules, privacy policies, pricing, and account restrictions.

You are responsible for obtaining all permissions, notices, and consents required to send communications to your customers and contacts.

The Customer is solely responsible for the content, recipients, timing, frequency, legality, and purpose of communications sent through OffiTalk.

The Customer is responsible for complying with all applicable WhatsApp, Meta, messaging, advertising, telecommunications, privacy, and consumer-protection requirements.

Where OffiTalk provides billing, invoicing, POS, order, or transaction-management functionality, the Customer is responsible for the accuracy and legality of the information entered into the platform.

• Product and service information
• Prices and discounts
• Taxes and applicable GST information
• Customer information
• Invoice information
• Payment status
• Business records
• Accounting and tax compliance

OffiTalk does not guarantee that its billing or POS functionality will satisfy every legal, tax, accounting, invoicing, or regulatory requirement applicable to a particular business.

OffiTalk may provide functionality for creating and managing customer loyalty points, memberships, rewards, cashback, discounts, offers, milestones, or promotional programs.

The Customer is solely responsible for defining the rules of its loyalty and reward programs and communicating all applicable terms to its customers.

The Customer is responsible for eligibility rules, reward values, expiry conditions, redemption conditions, discounts, promotional claims, customer disclosures, and compliance with applicable laws.

Offiql Technologies does not guarantee any particular customer participation, redemption rate, sales increase, or business result from loyalty functionality.

OffiTalk may allow businesses to collect customer feedback, ratings, reviews, responses, and other customer interactions.

You must not manipulate, fabricate, falsify, or misrepresent customer feedback or reviews.

The Customer is responsible for how collected feedback is used, displayed, shared, published, or acted upon by the business.

Offiql Technologies does not guarantee the content, accuracy, authenticity, or availability of reviews or feedback submitted by customers.

Certain OffiTalk features or services require a paid subscription or other applicable fees.

Subscription prices, billing periods, included features, usage limits, taxes, renewal terms, and applicable charges will be presented before purchase or renewal where applicable.

All subscriptions, invoices, billing, payments, receipts, and other commercial transactions relating to OffiTalk are undertaken by Offiql Technologies Private Limited.

Applicable taxes, including GST where applicable, may be charged in addition to the stated service price.

The Customer is responsible for keeping payment information accurate and up to date.

You agree to use OffiTalk only for lawful business purposes and in accordance with these Terms.

You must not:

• Use the platform for unlawful, fraudulent, abusive, or deceptive activities.
• Send spam or unauthorized marketing communications.
• Attempt to bypass security, authentication, or usage restrictions.
• Interfere with the operation, security, or availability of the platform.
• Reverse engineer or attempt to obtain source code except where permitted by applicable law.
• Upload malicious code, viruses, or harmful content.
• Use the service to infringe another person's intellectual property, privacy, or other rights.
• Misrepresent your identity, business, products, or services.
• Circumvent third-party platform restrictions or policies.
• Use OffiTalk to distribute unlawful, misleading, abusive, or prohibited content.

The OffiTalk platform, software, design, branding, interfaces, documentation, workflows, technology, and related materials are owned by or licensed to Offiql Technologies and are protected by applicable intellectual property laws.

These Terms do not transfer ownership of our intellectual property to you.

Subject to these Terms and your applicable subscription, you receive a limited, non-exclusive, non-transferable, revocable right to use OffiTalk for your legitimate business purposes.

You retain ownership of content and business data that you submit to the platform, subject to the rights necessary for us to provide the services.

We aim to provide a reliable and secure service, but we do not guarantee that OffiTalk will always be available, uninterrupted, secure, or error-free.

Service availability may be affected by maintenance, updates, technical failures, internet connectivity, hosting providers, third-party services, API changes, cybersecurity incidents, or circumstances outside our reasonable control.

We may perform scheduled or emergency maintenance and may temporarily restrict access where reasonably necessary.

Offiql Technologies may suspend or restrict access to all or part of OffiTalk where reasonably necessary to:

• Protect the platform or its users.
• Address security concerns.
• Prevent fraud, abuse, or misuse.
• Address overdue payments.
• Investigate or address a breach of these Terms.
• Comply with applicable law or lawful governmental requirements.
• Comply with requirements imposed by third-party platforms.

Where reasonably practicable, we may provide notice before suspension. Immediate suspension may occur where necessary to protect the platform, users, third parties, or legal interests.

The Customer may stop using OffiTalk or cancel its account in accordance with the applicable cancellation process and subscription terms.

Offiql Technologies may terminate or suspend an account where the Customer materially breaches these Terms, fails to make required payments, uses OffiTalk unlawfully, or creates a security, legal, or operational risk.

Termination does not eliminate obligations or amounts that accrued before termination.

Upon termination, the Customer's right to access and use OffiTalk will generally end, subject to provisions intended to survive termination.

Certain OffiTalk features may use automated processing, algorithms, machine learning, or third-party AI technologies to provide insights, classifications, recommendations, automation, content generation, or other functionality.

Automated outputs may contain errors, inaccuracies, or omissions and should be reviewed by the Customer before being relied upon where appropriate.

AI and automated functionality is provided as software assistance and should not be treated as legal, financial, tax, medical, accounting, or other professional advice.

The Customer remains responsible for decisions, actions, communications, and business outcomes resulting from the use of automated or AI-generated outputs.

To the maximum extent permitted by applicable law, OffiTalk is provided on an "as is" and "as available" basis.

Offiql Technologies does not warrant that OffiTalk will always:

• Be available or uninterrupted.
• Be completely error-free.
• Meet every business requirement.
• Remain compatible with every third-party service.
• Prevent every technical or security issue.
• Deliver every message.
• Produce a particular business result.

Offiql Technologies does not guarantee any specific increase in sales, revenue, customers, repeat purchases, customer lifetime value, loyalty participation, campaign performance, or business growth.

To the maximum extent permitted by applicable law, Offiql Technologies, its affiliates, officers, employees, contractors, licensors, and service providers shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to the use of OffiTalk.

This includes losses relating to profits, revenue, business, customers, goodwill, savings, business opportunities, data, business interruption, or third-party services.

Offiql Technologies shall not be responsible for losses arising from third-party services, WhatsApp or Meta restrictions, messaging failures, payment-provider failures, internet failures, API changes, account suspension by third parties, or circumstances outside our reasonable control.

To the maximum extent permitted by applicable law, the aggregate liability of Offiql Technologies arising out of or relating to OffiTalk shall not exceed the total fees actually paid by the Customer to Offiql Technologies for OffiTalk during the 12 months immediately preceding the event giving rise to the claim.

To the maximum extent permitted by applicable law, the Customer agrees to defend, indemnify, and hold harmless Offiql Technologies, its officers, employees, contractors, licensors, and representatives from claims, damages, liabilities, losses, costs, and expenses arising out of or relating to:

• Customer Data.
• The Customer's business operations.
• Customer communications.
• Failure to obtain required permissions, notices, or consent.
• Customer offers, promotions, loyalty, or reward programs.
• Feedback or review activities.
• Violation of applicable law.
• Violation of WhatsApp, Meta, or other third-party platform policies.
• Violation of third-party rights.
• Fraudulent or unlawful use of OffiTalk.
• Breach of these Terms.

Offiql Technologies will not be responsible for delays, interruptions, or failures caused by circumstances beyond our reasonable control.

• Natural disasters.
• Government actions or restrictions.
• Internet or telecommunications failures.
• Hosting or infrastructure failures.
• Cyberattacks or cybersecurity incidents.
• Power failures.
• Third-party outages.
• War or civil unrest.
• Epidemics or pandemics.
• Other events beyond reasonable control.

Each party agrees to use reasonable care to protect confidential information received from the other party and to use such information only for legitimate purposes related to the business relationship.

Confidentiality obligations do not apply to information that is publicly available, was already lawfully known, independently developed, or is required to be disclosed by law.

We may update these Terms from time to time to reflect changes to our services, legal requirements, technology, or business practices.

When appropriate, we will provide notice of material changes through OffiTalk, our website, email, or other reasonable means.

Your continued use of OffiTalk after updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

These Terms shall be governed by and interpreted in accordance with the laws of India.

All disputes, claims, controversies, or proceedings arising out of or relating to OffiTalk, these Terms, the Privacy Policy, any subscription, payment, service, or transaction with Offiql Technologies Private Limited shall be subject exclusively to the jurisdiction of the competent courts at Dehradun, Uttarakhand, India, to the maximum extent permitted by applicable law.

If you have questions about these Terms, OffiTalk, your account, subscriptions, or our services, please contact us using the information below.

By using or purchasing OffiTalk, the Customer acknowledges and agrees that:

• OffiTalk is a software and business automation platform.
• OffiTalk is a product of Offiql Technologies Private Limited.
• All OffiTalk billing and payments are undertaken by Offiql Technologies Private Limited.
• The Customer is responsible for its business and Customer Data.
• The Customer is responsible for obtaining required permissions and consents.
• The Customer is responsible for communications, offers, promotions, rewards, and loyalty programs.
• OffiTalk does not guarantee any particular business result.
• Third-party platforms and services are outside Offiql Technologies' control.
• All payments are non-refundable, except where Offiql Technologies expressly agrees otherwise in writing or where a refund is required by applicable law.
• Disputes are subject to the competent courts at Dehradun, Uttarakhand, India, to the maximum extent permitted by applicable law.
• The Customer has read, understood, and agreed to these Terms.