Privacy Policy

Welcome to OffiTalk, a business engagement and automation platform designed to help businesses manage customer relationships, sales, communication, loyalty, feedback, analytics, and related business workflows.

This Privacy Policy explains how Offiql Technologies Private Limited ("Offiql Technologies", "Company", "we", "us", or "our") collects, uses, stores, processes, protects, and discloses information when you access or use OffiTalk.

By using OffiTalk, you acknowledge that you have read and understood this Privacy Policy.

OffiTalk is a product of Offiql Technologies Private Limited.

OffiTalk may provide features including customer management, billing and POS functionality, customer purchase history, loyalty and rewards, WhatsApp and other messaging integrations, customer communication, feedback and review management, offers, reminders, analytics, reporting, automation, and related business tools.

OffiTalk is primarily designed to help businesses manage and engage with their own customers.

Business Information

• Business name
• Business address
• Business contact details
• Business category
• GST or other business information where provided
• Business branding information such as logos and colours

Account Information

• Name
• Email address
• Mobile number
• Login credentials
• User role and permissions
• Account information
• Subscription information

Customer Information

• Customer names
• Mobile numbers
• Email addresses
• Date of birth where provided
• Anniversary or special dates where provided
• Purchase and transaction history
• Products or services purchased
• Visit or session information
• Loyalty points and rewards
• Customer feedback and reviews
• Notes, tags, and custom fields
• Communication history
• Other information voluntarily entered by the business

Billing & Transaction Information

• Invoices and orders
• Products and services
• Prices and discounts
• Transaction records
• Payment status
• Rewards and loyalty transactions

Communication & Integration Data

• Connected business account identifiers
• WhatsApp Business account information
• Phone Number IDs and related integration information
• Facebook Page information where applicable
• Integration identifiers
• Messaging templates
• Campaign information
• Message delivery information
• Customer responses
• Communication history
• API-related information
• Access credentials or tokens required for integrations

Technical & Usage Information

• IP address
• Browser and device information
• Operating system
• Login information
• Platform activity and usage information
• Error logs
• Performance information
• Security and diagnostic information

Businesses using OffiTalk may upload, enter, import, or otherwise provide information about their customers. Such information is referred to as Customer Data.

Customer Data may include names, contact details, purchase history, transaction information, preferences, loyalty information, feedback, reviews, communication history, notes, and other information entered by the business.

The business using OffiTalk is responsible for the Customer Data that it collects, uploads, imports, stores, processes, communicates, or otherwise uses through the platform.

The business is responsible for ensuring that it has the appropriate rights, permissions, notices, consents, and lawful basis required to collect and use Customer Data.

• Accuracy of Customer Data
• Lawful collection and use
• Customer permissions and consent where required
• Appropriate privacy notices
• Communication preferences and opt-outs
• Retention and deletion requirements
• Content of customer communications
• Offers and promotions
• Loyalty and reward programs
• Compliance with applicable laws
• Compliance with applicable WhatsApp, Meta, and third-party platform policies

We may use information collected through OffiTalk to provide, maintain, secure, support, and improve our services.

• Provide and operate OffiTalk
• Create and manage accounts
• Process subscriptions and payments
• Provide billing and POS functionality
• Maintain customer records
• Enable loyalty and reward features
• Facilitate messaging and integrations
• Deliver reminders and campaigns initiated by businesses
• Provide analytics and business insights
• Improve platform functionality
• Provide customer support
• Detect fraud, misuse, and security threats
• Maintain platform security
• Troubleshoot technical problems
• Communicate important service information
• Meet applicable legal and regulatory requirements

We do not sell Customer Data as a commercial data product.

We may share or provide access to information with service providers and other parties where reasonably necessary to provide, secure, maintain, or operate OffiTalk.

• Cloud hosting and infrastructure providers
• Database and storage providers
• Payment processing providers
• SMS, email, and messaging providers
• WhatsApp and communication services
• Analytics and monitoring providers
• Security providers
• Customer support providers
• Professional, legal, accounting, or other service providers

We may also disclose information where reasonably necessary to comply with applicable law, respond to lawful governmental requests, protect our rights or property, prevent fraud or abuse, protect users or the public, or investigate security incidents.

OffiTalk may integrate with or depend on third-party services including WhatsApp, Meta, payment providers, messaging providers, hosting providers, analytics providers, authentication services, and other platforms.

Third-party services operate independently and may have their own terms, privacy policies, fees, security practices, availability, account restrictions, and data processing practices.

Your use of third-party services may therefore be subject to the applicable third party's policies and requirements.

Offiql Technologies is not responsible for the privacy practices, security, availability, policies, charges, restrictions, account suspensions, or service decisions of third parties outside our control.

We use reasonable technical and organizational measures intended to protect information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

• Secure authentication and access controls
• Role-based access controls
• Reasonable safeguards for infrastructure and application access
• Secure handling of integration credentials
• Encrypted transmission where appropriate
• Monitoring and security controls
• Reasonable safeguards against unauthorized access

However, no internet-based service, electronic transmission, or storage system can be guaranteed to be completely secure.

If we become aware of a security incident affecting information under our control, we may take reasonable steps to investigate, contain, mitigate, and address the incident.

Where required by applicable law, we may provide notifications to affected parties, regulators, or other relevant persons.

The Customer is responsible for promptly notifying us if it becomes aware of unauthorized access to its OffiTalk account or Customer Data.

We may retain information for as long as reasonably necessary to:

• Provide the services
• Maintain business and transaction records
• Fulfil contractual obligations
• Resolve disputes
• Prevent fraud and abuse
• Maintain security records
• Meet legal or regulatory requirements

Different categories of information may be retained for different periods depending on their purpose, nature, and applicable legal requirements.

Subject to applicable law and our legitimate operational requirements, users may request deletion of their account or applicable personal information.

When an account is terminated, Customer Data may be deleted or made inaccessible according to our applicable retention and deletion procedures.

Deletion may be subject to:

• Legal obligations
• Regulatory requirements
• Backup systems
• Security records
• Outstanding disputes
• Technical limitations
• Contractual requirements

Depending on our infrastructure and service providers, information may be processed or stored in locations outside the user's state or country.

Such processing may occur where reasonably necessary to provide OffiTalk and operate supporting infrastructure, subject to applicable law.

OffiTalk may use cookies and similar technologies for authentication, security, preferences, analytics, and platform functionality.

Users may be able to control cookies through their browser settings. Disabling certain cookies may affect the functionality or availability of certain features.

We may create aggregated, statistical, or anonymised information that does not reasonably identify an individual or business.

Such information may be used for:

• Analytics
• Product improvement
• Business intelligence
• Service performance
• Research
• Reporting

We may use and disclose such information where it no longer reasonably identifies an individual or business.

Certain OffiTalk features may use automated processing, algorithms, machine learning, or third-party AI technologies to provide insights, classifications, recommendations, automation, content generation, or other functionality.

Automated or AI-generated outputs may contain errors, inaccuracies, or omissions.

Such outputs are provided as software functionality and should not be treated as legal, financial, tax, medical, accounting, or other professional advice.

Businesses remain responsible for reviewing and making decisions based on automated outputs and for the communications or actions taken using such outputs.

OffiTalk is intended for businesses and their authorized users and is not designed specifically for children.

Businesses are responsible for ensuring that their collection and processing of information relating to minors complies with applicable law.

If you believe that information relating to a child has been provided to us improperly, please contact us so that we can review the matter and take appropriate action where required.

Depending on applicable law and your location, individuals may have rights relating to their personal information.

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request restriction of certain processing
• Withdraw consent where processing is based on consent
• Disconnect supported third-party integrations
• Raise privacy-related concerns

Requests relating to Customer Data should generally be directed to the business that collected or provided the information.

Some requests may be subject to legal, contractual, security, or technical limitations.

Offql Technologies may send users information about OffiTalk, including product updates, features, offers, and other business communications.

Where required, users may opt out of promotional communications.

Service-related, transactional, security, account, or legally required communications may continue where appropriate.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal and regulatory requirements.

When appropriate, we may provide notice of material changes through OffiTalk, our website, email, or other reasonable communication channels.

The updated policy will become effective on the date indicated at the beginning of the revised policy.

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your information, please contact us.