Privacy Policy

2. Information We Collect

Business Account Information

• Business name and contact details
• Email address and phone number
• Billing and subscription information

Integration Data

• WhatsApp Business Account ID
• Phone Number ID
• Connected Facebook Page information
• Access tokens (encrypted and securely stored)

Customer Data

• Contact lists uploaded by users
• Customer phone numbers
• Conversation logs and message metadata

Technical & Usage Data

• IP address and browser type
• Device information
• Platform usage analytics

3. How We Use Your Information

• Deliver WhatsApp automation services
• Send and manage WhatsApp messages
• Enable chatbot workflows
• Improve product performance and reliability
• Comply with applicable legal and regulatory requirements

4. Data Sharing

We do not sell or rent personal information.

Information may be shared with trusted third parties such as:

• Cloud hosting providers
• Payment processors
• Meta Platforms for WhatsApp API operations
• Legal authorities when required by law

5. Data Security

Offitalk implements encryption, secure token storage, access control, and monitoring mechanisms to protect your data.

6. Data Retention

We retain data only as long as necessary to provide services or comply with legal obligations. Users may request deletion at any time.

7. Your Rights

• Access your stored data
• Correct inaccurate information
• Request account or data deletion
• Disconnect third-party integrations

8. Third-Party Disclaimer

Offitalk integrates with APIs provided by Meta Platforms, Inc. Offitalk is an independent software platform and is not affiliated, endorsed, or certified by WhatsApp or Meta.

9. Updates

We may update this Privacy Policy periodically. Continued use of our services constitutes acceptance of any changes.